Services

Helping people realize their full and unique potential.

We thought after the hospital he had gone as far as he could. But we were wrong. HIRO has brought him to a level of independence and socialization we never thought possible.”

Whether the client has suffered a mild or catastrophic ABI and faces challenges such as chronic cognitive and/or physical impairments or struggles with mental health, our custom rehabilitation program, led by a regulated health care professional, is tailored to fit the needs of each individual we serve.

Reach your full potential

The client’s aspirations and needs are our priority when customizing a rehabilitation plan. Our goal is to help our clients realize their full and unique potential by focusing on skill building and functional goal attainment. Following evidence-based practice guidelines supports the development of independent living skills and improved quality of life.

As gains are reached, clients can access services throughout the continuum of care; such as:

Residential Services

Male client is with smiling female staff member standing together at the kitchen counter preparing plates for a meal.

Community Services

Male client is smiling while standing in a wearhouse holding a peice of cardboard while he breaks down boxes at food bank during volunteer placement.

Client Bill of Rights

In accordance with the Patient Declaration of Values for Ontario and Ontario’s Connecting Care Act, 2019, every client of HIRO can expect the following:

Courtesy & Respect
The right to be engaged by the agency and staff in a courteous and respectful manner and to be free from physical, sexual, mental, emotional, verbal and financial abuse.
Client Autonomy
The right to be engaged by the agency in a manner that respects the client’s dignity and privacy and promotes their autonomy and participation in decision-making.
Individuality and Diversity
The right to be engaged by the agency in a manner that recognizes the client’s individuality and diversity and responds to their needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
Culturally Safe
The right for First Nations, Metis or Inuk clients to receive services in a culturally safe manner.
Client Designate
The right to designate a person to be present with the client during assessments and to participate in the development, evaluation and revision of the client’s care plan.
Coordinated Care
The right to receive assistance in coordinating services the client receives from HIRO and other health service providers.
Access to Information
The right to clear and accessible information about the services provided to the client and who will be providing those services. The client can expect staff to be accountable for the delivery of services.

Free from Discrimination
The right to receive services free from discrimination on any ground of discrimination prohibited by the Human Rights Code or the Canadian Charter of Rights and Freedoms.
Retain Control
The right to raise concerns or recommend changes in connection with the services provided to the client and the policies and decisions that affect their interests to the agency or any other person without fear of interference, coercion, discrimination or reprisal.
Transparency
The right to be informed of the laws, rules and policies affecting the operation of the agency and to be informed in writing of the procedures for initiating complaints about the agency.
Consent for Services
The right to give or refuse consent to the provision of any service.
Accessible Services
The right to accessible services and safe environments.
Client Access
The right to participate in the assessment of the client’s abilities and the development of their service plan, the review of their progress, and the evaluation and revision of the service plan.

Questions?

Check out Why HIRO? for more information.